We endeavour to ensure our work is of a high standard.

If at any time you are unhappy with the services we have provided, you should in the first instance contact us by emailing

Your complaint will be investigated and we normally aim to provide a full response within 30 days of receipt of the complaint. If we require more time to complete our internal investigations we will inform you via email and advise you of the reasons why this has been extended.

What information do we need?

To assist us in dealing with your complaint please provide the following:

  • The facts of your complaint (in the order of events) including the date and time the problem arose
  • Which member(s) of staff you dealt with.
  • Your full name, address, contact details and any customer reference numbers to allow us to locate and review your case file.
  • How we can make things right.