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Privacy policy

This Privacy Policy applies to anyone accessing www.debtreliefcanada.com (“Site”). We
are committed to providing visitors (“User”) with a website that respects their privacy. This page summarizes the privacy policy and practices on the Site. 

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site or fill out a form in connection with services and features or resources we provide. This may require users sharing details such as name, email, address, telephone number along with any other relevant information.

Users may withdraw consent to the use and disclosure of this personal information at any time by using the contact us form stating your query regards personal details. Personal information will only be collected if shared voluntarily. Users can opt out of supplying personal information, except that it may prevent them from engaging in certain Site related activities. Please note that we are not responsible for any unsolicited personal information submitted by you through the comments section of the Site.

 

Non-personal information

We may collect non-personal information about Users when they interact with the Site, including information such as the browser name, technical information about the User’s means of connection and the Internet service providers to name a few.

 

Cookies

This Site implements the site of “cookies” and by continuing to use the Site you permit to their use. Cookies are placed on a User’s hard drive for record-keeping purposes and track information. A User can choose to set their web browser to refuse the use of cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We may collect and use Users personal information for the following purposes:

  • To improve customer service and ensure we can respond to requests.
  • To provide updates on services provided.
  • To personalize User experience to improve service and resources on the Site.
  • To respond to User requests and provide a service.
An automated decision is one which we rely on a computer or system to assess the information you provide to us to make a decision about you. This may include:

  • assessing your eligibility for a product or service, for example a credit check for a credit card or loan application
  • detecting any fraudulent activity which may be taking place, or there is a risk that it could take place
  • checking identity and residency statuses
If we do make an automated decision about you, in some cases you have the right to ask that we do not make our final decision based solely on the automated decision, and you can also object to the automated decision and ask that someone reviews it. If you want to do this, you’d need to contact us, or use the contact information which will be provided to you once you’ve received the automated decision.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

We may also share your personal information with the following organisations:

  • IT Service Providers who provide IT platforms or other IT services
  • Payment Service companies that process transactions for us (e.g. Direct Debits and card transactions)
  • Communication providers (e.g. telephone line providers, and email and text service providers)
  • Printers who print the letters and information packs which we send to you
  • Advertisers and social media companies such as Facebook, Google and Twitter for our social media accounts or where we can contact you using your social media account
  • Third parties who may have introduced you to our services
These companies help us to provide our services to you. We will have a contract in place with any provider who directly provides us with such direct services to ensure that they comply with their data protection obligations and ensure that they have appropriate security measures in place.

We may also share your personal information where we have your consent to do so or where we’re required to do so under a legal or regulatory obligation or court order, such as the police, local authorities or the courts.

We use publicly available social media platforms to promote our services, to provide updates and to share any news and promotional updates. We may collect personal information from these social media platforms, for example, if you post a message on our Facebook page. By providing any of your information to us through these platforms you should be aware that:

  • the social media web pages are publicly available and you must not provide any personal or sensitive information on our pages that are accessible to the public, such as your account information. We may ask you for your account information via a private message to identify you and to service any request you make
  • each social media platform will process any personal information you provide through the platform and will be processed in accordance with its own privacy policy. The privacy policies are available to view on each social media platform.
To help us keep you up to date about the products and services that we provide to you, and to ensure that you’re kept fully informed, we may contact you by letter, telephone, email, text message, push notifications, social media or may send you messages by any online customer platforms or other electronic means.

If you start an application for a product or service through us we will attempt to contact you shortly after if you were unable to complete your application for whatever reason.

If you do not want to be contacted in a particular way then you can request this at any time, but if we are providing a service to you, we do need to be able to send you communications. This can often be due to a legal or regulatory requirement.

It is important that you keep us up to date when you change your contact details to ensure that we use your up to date contact information.

Websites,  marketing and promotions

To help us understand you better and provide you with information about other products and promotions which may be suitable and relevant, we will use your personal information to create a profile of you and your circumstances. This allows us to provide more relevant, accurate and tailored services to you. For example, we may assess your income and expenditure to determine whether you would be eligible for a debt solution through us or enrol you into a promotion the company or group is running whilst you are a client. We believe we have a legitimate interest to do this and that it is not against your rights.
However, if you don’t want us to profile your personal information this way, to then better enable us to tailor any marketing communications to you, you can contact us to let us know that you wish for your personal data not to be used in this way.

 

Reviews and Market Research

Where we have a copy of your personal information we may contact you to ask you to provide a review about the services you’ve received or where we are carrying out market research which may help us design future products and services or to help improve our current services. Although this information would really help us, you wouldn’t be required to provide us with this information unless you were happy to. We consider that this is in our legitimate interests to contact you in this way for market research purposes.

 

Legal or Regulatory Obligation

We are required to process your personal information where we have a legal or regulatory obligation to do so, for example, to adhere to anti-money laundering or our regulatory obligations.

 

Responding to complaints or enquiries

If you make an enquiry or complaint with us, we will use your personal information to investigate the complaint and deal with your enquiry. We have a legal and regulatory obligation to deal with your complaint appropriately.

 

Internal Analysis

As part of our legitimate interest to develop our business and our products we will use your personal information to assess our performance as a business and for statistical analysis. We will use as little personal data as we can to achieve this. We may also share this analysis or personal data with third parties who provide us with services including conducting research for us and/or where we have a contractual obligation to do so.

 

The Site may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to link only to sites with high privacy standards, our privacy policy will no longer apply once you leave this Site. We are not responsible for privacy policies employed by other third parties since they would be governed by privacy legislation applicable in their country of residence. 

Your acceptance of these terms is established by using this Site. Users who do not agree to this Privacy Policy should not continue to use the site. Debt Relief Canada reserves the right to modify this Policy at any time. Your continued use of the Site following the posting of changes to this privacy policy will be deemed your acceptance of those changes.

Any updates to this privacy policy will be found on this page. If we make any important or significant changes to the way we may collect and use your personal information we will endeavour to notify you of this change.

Updated: 22/09/21

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site or fill out a form in connection with services and features or resources we provide. This may require users sharing details such as name, email, address, telephone number along with any other relevant information.

Users may withdraw consent to the use and disclosure of this personal information at any time by using the contact us form stating your query regards personal details. Personal information will only be collected if shared voluntarily. Users can opt out of supplying personal information, except that it may prevent them from engaging in certain Site related activities. Please note that we are not responsible for any unsolicited personal information submitted by you through the comments section of the Site.

 

Non-personal information

We may collect non-personal information about Users when they interact with the Site, including information such as the browser name, technical information about the User’s means of connection and the Internet service providers to name a few.

 

Cookies

This Site implements the site of “cookies” and by continuing to use the Site you permit to their use. Cookies are placed on a User’s hard drive for record-keeping purposes and track information. A User can choose to set their web browser to refuse the use of cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We may collect and use Users personal information for the following purposes:

  • To improve customer service and ensure we can respond to requests.
  • To provide updates on services provided.
  • To personalize User experience to improve service and resources on the Site.
  • To respond to User requests and provide a service.
An automated decision is one which we rely on a computer or system to assess the information you provide to us to make a decision about you. This may include:

  • assessing your eligibility for a product or service, for example a credit check for a credit card or loan application
  • detecting any fraudulent activity which may be taking place, or there is a risk that it could take place
  • checking identity and residency statuses
If we do make an automated decision about you, in some cases you have the right to ask that we do not make our final decision based solely on the automated decision, and you can also object to the automated decision and ask that someone reviews it. If you want to do this, you’d need to contact us, or use the contact information which will be provided to you once you’ve received the automated decision.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

We may also share your personal information with the following organisations:

  • IT Service Providers who provide IT platforms or other IT services
  • Payment Service companies that process transactions for us (e.g. Direct Debits and card transactions)
  • Communication providers (e.g. telephone line providers, and email and text service providers)
  • Printers who print the letters and information packs which we send to you
  • Advertisers and social media companies such as Facebook, Google and Twitter for our social media accounts or where we can contact you using your social media account
  • Third parties who may have introduced you to our services
These companies help us to provide our services to you. We will have a contract in place with any provider who directly provides us with such direct services to ensure that they comply with their data protection obligations and ensure that they have appropriate security measures in place.

We may also share your personal information where we have your consent to do so or where we’re required to do so under a legal or regulatory obligation or court order, such as the police, local authorities or the courts.

We use publicly available social media platforms to promote our services, to provide updates and to share any news and promotional updates. We may collect personal information from these social media platforms, for example, if you post a message on our Facebook page. By providing any of your information to us through these platforms you should be aware that:

  • the social media web pages are publicly available and you must not provide any personal or sensitive information on our pages that are accessible to the public, such as your account information. We may ask you for your account information via a private message to identify you and to service any request you make
  • each social media platform will process any personal information you provide through the platform and will be processed in accordance with its own privacy policy. The privacy policies are available to view on each social media platform.
To help us keep you up to date about the products and services that we provide to you, and to ensure that you’re kept fully informed, we may contact you by letter, telephone, email, text message, push notifications, social media or may send you messages by any online customer platforms or other electronic means.

If you start an application for a product or service through us we will attempt to contact you shortly after if you were unable to complete your application for whatever reason.

If you do not want to be contacted in a particular way then you can request this at any time, but if we are providing a service to you, we do need to be able to send you communications. This can often be due to a legal or regulatory requirement.

It is important that you keep us up to date when you change your contact details to ensure that we use your up to date contact information.

Websites,  marketing and promotions

To help us understand you better and provide you with information about other products and promotions which may be suitable and relevant, we will use your personal information to create a profile of you and your circumstances. This allows us to provide more relevant, accurate and tailored services to you. For example, we may assess your income and expenditure to determine whether you would be eligible for a debt solution through us or enrol you into a promotion the company or group is running whilst you are a client. We believe we have a legitimate interest to do this and that it is not against your rights.
However, if you don’t want us to profile your personal information this way, to then better enable us to tailor any marketing communications to you, you can contact us to let us know that you wish for your personal data not to be used in this way.

 

Reviews and Market Research

Where we have a copy of your personal information we may contact you to ask you to provide a review about the services you’ve received or where we are carrying out market research which may help us design future products and services or to help improve our current services. Although this information would really help us, you wouldn’t be required to provide us with this information unless you were happy to. We consider that this is in our legitimate interests to contact you in this way for market research purposes.

 

Legal or Regulatory Obligation

We are required to process your personal information where we have a legal or regulatory obligation to do so, for example, to adhere to anti-money laundering or our regulatory obligations.

 

Responding to complaints or enquiries

If you make an enquiry or complaint with us, we will use your personal information to investigate the complaint and deal with your enquiry. We have a legal and regulatory obligation to deal with your complaint appropriately.

 

Internal Analysis

As part of our legitimate interest to develop our business and our products we will use your personal information to assess our performance as a business and for statistical analysis. We will use as little personal data as we can to achieve this. We may also share this analysis or personal data with third parties who provide us with services including conducting research for us and/or where we have a contractual obligation to do so.

 

The Site may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to link only to sites with high privacy standards, our privacy policy will no longer apply once you leave this Site. We are not responsible for privacy policies employed by other third parties since they would be governed by privacy legislation applicable in their country of residence. 

Your acceptance of these terms is established by using this Site. Users who do not agree to this Privacy Policy should not continue to use the site. Debt Relief Canada reserves the right to modify this Policy at any time. Your continued use of the Site following the posting of changes to this privacy policy will be deemed your acceptance of those changes.

Any updates to this privacy policy will be found on this page. If we make any important or significant changes to the way we may collect and use your personal information we will endeavour to notify you of this change.

Updated: 22/09/21