Who is MetCredit?
MetCredit is a third-party debt collection agency that recovers unpaid debts on behalf of other businesses. MetCredit’s legal name is Metropolitan Credit Adjusters Ltd., and the company has been operating in Canada since 1973.
MetCredit is headquartered in Edmonton, Alberta, with offices in Mississauga (Ontario), Vancouver (British Columbia), and Montréal (Québec). The company is 100% Canadian-owned and employs over 200 people across those four locations.
MetCredit is licensed and bonded as a collection agency in all Canadian provinces and territories. In Ontario, MetCredit is registered under the Collection and Debt Settlement Services Act (CDSSA).
Source: Government of Ontario – Search for a business licence
MetCredit also holds a Québec agency permit (400233) and operates under the Consumer Protection Act, with oversight from the Office de la protection du consommateur (OPC).
Why is MetCredit calling me?
MetCredit contacts consumers when an original creditor refers an unpaid account for collection. MetCredit does not own the debt. The company acts as a third party, collecting on behalf of the business you originally owed money to.
The most common reasons for the call are an overdue phone bill, an unpaid gym membership, an outstanding bank balance, or a utility account that went past due.
It might be an old debt you forgot about, an old account that was sold, a mistake, or even a scam. Before you do anything else, request written verification of the debt.
The Financial Consumer Agency of Canada (FCAC) is clear on this. You have the right to ask the collection agency to contact you only in writing, and you should verify the details before making any payment.
Source: Government of Canada (FCAC) – Dealing with a debt collector
What industries does MetCredit collect for?
MetCredit collects for businesses across a wide range of sectors. The company works with clients in telecommunications, financial services, retail, manufacturing, construction, utilities, oil and gas, healthcare, estate collections, and small businesses.
MetCredit’s own website lists dedicated industry pages for telecom, fitness, tenancy, manufacturing, financial services, and estate collections. The company collects for clients ranging from small businesses to major banks, telecom providers, and national retailers.
| Industry | Common debt types |
|---|---|
| Telecommunications | Unpaid phone and internet bills |
| Financial services | Overdue credit card and loan balances |
| Fitness | Unpaid gym membership fees |
| Utilities | Outstanding utility account balances |
| Retail | Store credit and unpaid invoices |
| Commercial | Business-to-business receivables |
Does MetCredit report to credit bureaus?
MetCredit reports delinquent and paid accounts to TransUnion, Equifax, and Dun & Bradstreet. MetCredit also reports to regional and specialized credit bureaus across Canada.
If MetCredit has an account in your name and you do not pay, that collection entry will appear on your credit report and lower your credit score. A collection account stays on your Equifax credit report for six years from the date of first delinquency.
Source: Equifax Canada – How long does information stay on my credit report
MetCredit also updates credit bureaus when a debt is paid. If you resolve the account quickly, you may avoid a negative entry altogether. But once it is on your report, paying the collection account does not remove it early. The entry stays for the full six-year period.
Source: Government of Canada (FCAC) – How long information stays on your credit report
What should I do if MetCredit calls me?
Being contacted by MetCredit does not mean you owe the money. Before you confirm any details or make a payment, take these steps.
Request written verification
Ask MetCredit to send written documentation that includes the original creditor’s name, the account reference number, the total amount claimed, and a breakdown of the principal, interest, and fees. Do not acknowledge the debt or make a payment until you have verified the details.
Confirm the debt is yours
Review your own records, bank statements, and bills. Check whether the debt matches something you recognize. If you do not owe the money, tell MetCredit in writing that you are not the debtor and dispute the claim.
Understand the limitation period
In Ontario, the statute of limitations period for most debts is two years from the date of your last payment or written acknowledgement. Making even a small payment or acknowledging the debt in writing restarts that clock.
Source: Ontario Limitations Act, 2002, s. 4
Stop and think about that for a second. A quick email saying “I’ll try to pay soon” can give a creditor two more years to sue you. Be careful what you say on the phone and in writing.
What are my rights when dealing with MetCredit?
Provincial consumer protection laws govern how MetCredit can contact you. MetCredit must follow the rules in your province. These rules vary, but the basics are consistent across Canada.
Contact restrictions
In Ontario, MetCredit can call you Monday to Saturday between 7:00 AM and 9:00 PM, and Sundays between 1:00 PM and 5:00 PM. No calls on statutory holidays. MetCredit cannot contact you more than three times in seven days for the same debt without your consent.
Source: Government of Ontario – Stop collection agency calls
Prohibited practices
Collection agencies across Canada are not allowed to use threatening or harassing language, contact your friends or employer for anything other than your phone number or address, or misrepresent the amount you owe. If you ask MetCredit to stop calling your workplace, they must stop.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Nobody tells you this, but MetCredit cannot garnish your wages or freeze your bank account without first getting a court judgment. A collection call is not a lawsuit.
Is MetCredit legitimate?
MetCredit is a legitimate, licensed collection agency. The company has been in business since 1973 and is BBB-accredited with an A+ rating. MetCredit is registered as a collection agency in all Canadian provinces and territories.
That does not mean every call claiming to be from MetCredit is real. Scammers sometimes impersonate collection agencies. If something feels off, verify the call by contacting MetCredit directly through the official phone numbers listed on their website (metcredit.com).
Source: Government of Canada (Office of Consumer Affairs) – Debt collection agencies
The sensible route is to verify first. Always confirm you are dealing with the real company before sharing personal information or making a payment.
Talk to a Licensed Insolvency Trustee
If MetCredit is calling and you cannot afford to pay, you have options. A Licensed Insolvency Trustee can review your situation and explain the debt relief programs available to you. The first consultation is free and confidential.
Have questions about debt?
Talk to a Licensed Insolvency Trustee. It’s free and confidential.
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Frequently asked questions
Is MetCredit a real collection agency?
Yes. MetCredit is a licensed and bonded collection agency operating in all Canadian provinces and territories. The company has been in business since 1973 and is registered under its legal name, Metropolitan Credit Adjusters Ltd. You can verify MetCredit’s registration through your provincial government’s business licence search.
Why is MetCredit calling me?
MetCredit is calling because an original creditor has referred an unpaid account to them for collection. MetCredit does not own the debt. The company collects on behalf of the business you originally owed money to. Request written verification before making any payment.
Does MetCredit affect my credit score?
Yes. MetCredit reports to TransUnion, Equifax, and Dun & Bradstreet. If MetCredit files a collection entry against you, it will lower your credit score. That entry stays on your credit report for up to six years from the date of first delinquency, even if you pay the balance.
Can I negotiate with MetCredit?
You can try. Collection agencies sometimes accept a lump-sum payment for less than the full balance or agree to a payment plan. Get any agreement in writing before you pay. Ensure the written agreement specifies how MetCredit will report the outcome to credit bureaus.
How do I stop MetCredit from calling me?
You can ask MetCredit to contact you only in writing. In Ontario, MetCredit cannot call more than three times in seven days for the same debt. If MetCredit continues to call after you have asked them to stop, file a complaint with Consumer Protection Ontario or your provincial consumer affairs office.
What is Metropolitan Credit Adjusters Ltd.?
Metropolitan Credit Adjusters Ltd. is MetCredit’s legal name. Both names refer to the same company. MetCredit is the trade name used in day-to-day business, while Metropolitan Credit Adjusters Ltd. is the name registered with provincial regulators and the Better Business Bureau.
How do I dispute a debt with MetCredit?
Put it in writing. Send a letter or email to MetCredit disputing the debt and explaining why. Include your account reference number and any supporting documents. Send by registered mail so you have proof of delivery. MetCredit must take reasonable steps to confirm the debt is valid before continuing collection activity.